HOTELWHISPER · LEGAL
Cookie Policy
Last updated: 20 October 2026.
These pages describe HotelWhisper's B2B service, privacy practices, data processing, AI transparency and website technologies. The full guest privacy notice is available in the guest portal and displays the property information available when opened from a room QR code.
1. Overview
This policy explains how HotelWhisper uses cookies and similar technologies on its public website and in its online service. These technologies help keep accounts secure and remember certain choices. They are separate from the operational processing of guest questions and service requests described in the Privacy Policy.
2. Essential cookies and browser storage
When you sign in, HotelWhisper uses an essential session cookie named floot_built_app_session to maintain authentication and protect access to your account. The cookie is configured with HttpOnly, Secure, SameSite=Lax and Path=/ attributes. The cookie is configured with a maximum age of seven days, while the session token itself expires after one day; an expired token may require you to sign in again. HotelWhisper also uses browser storage (local storage) for functional preferences and features, including the selected language, theme preference, notification-read state, and guest request/service-order tracking on the device. If you choose “remember email”, your email address is stored locally on that device to pre-fill the login form; this is optional. When you enable push notifications, the browser or device may store a push subscription and related identifiers so notifications can be delivered and managed. The demo may store a random device identifier to apply demo limits. These items are not all cookies, but are similar browser/device storage technologies. You can clear cookies and site data through your browser or device settings; doing so may sign you out, reset preferences, remove locally saved request history, or require push notifications to be configured again.
3. Analytics and advertising
HotelWhisper does not intentionally configure third-party advertising cookies or third-party visitor analytics tools on its public website. A source-code and published-HTML check found no references to common advertising or analytics vendors, but this was not a complete browser-level audit of every runtime network request or storage item. HotelWhisper processes guest conversations, requests and service orders to provide the service and show operational information to hotel administrators; this is service-related processing, not advertising tracking of visitors to the public website. If optional analytics, advertising or other non-essential storage technologies are introduced, this policy will be updated and any consent required by applicable law will be obtained before those technologies are activated.
4. Your choices and contact
You can manage or delete cookies and site data through your browser or device settings. Blocking the essential session cookie or deleting session data may prevent sign-in; clearing local storage may reset preferences and remove locally saved guest request tracking. Push notification permissions and subscriptions can also be managed through your browser or device settings and through the controls offered by HotelWhisper. Where applicable law requires consent for optional cookies or similar technologies, HotelWhisper will request that consent before activating them. Questions: privacy@hotelwhisper.net. This policy will be updated if the use of cookies or similar technologies materially changes.