Answers based on your hotel
Add property information, FAQs, house rules, facilities and service details. The concierge uses this content to answer hotel-specific questions.
THE HOTELWHISPER APPROACH
A hotel AI concierge that knows your property
An AI concierge for hotels gives guests one convenient place to ask about breakfast, Wi-Fi, check-out, facilities, services and local recommendations. HotelWhisper uses the information your team adds to the property's knowledge base to provide answers that are relevant to your hotel. Update your information as policies, schedules and services change, so guests and staff can work from the same source.
WHAT YOUR GUESTS CAN DO
More helpful guest communication, less repetitive work
A multilingual guest experience
Guests can ask questions in their own language. HotelWhisper is designed to make hotel information easier to understand for international visitors.
Questions and requests in one journey
Guests can find information and submit service requests through the digital guest portal, while your team manages incoming requests in the workspace.
HOW IT WORKS
From hotel information to a useful guest service
Add your hotel knowledge
Set up your property profile and add the practical details guests ask about most: timings, facilities, policies, services and FAQs.
Share your guest QR code
Place the QR code in guest rooms, at reception or in welcome materials. Guests open the portal directly in their browser.
Let guests ask and request
The AI concierge helps with questions, and guests can send service requests that your team can review and manage.
BENEFITS FOR YOUR TEAM
Why hotels use an AI concierge
Reduce repetitive questions
Give guests a self-service way to find everyday information without always calling or visiting reception.
Keep answers consistent
Maintain one property knowledge base so information is easier to update and share across shifts.
Support guests beyond reception hours
Make useful hotel information available whenever guests need it, including evenings and busy periods.
FREQUENTLY ASKED QUESTIONS
AI concierge software for hotels: FAQs
Does an AI concierge replace hotel staff?
No. HotelWhisper is designed to support your team by answering routine questions and organising guest requests. Your staff remain in control of hotel operations and personal service.
What can the hotel AI concierge answer?
It can respond to questions using the property information your team provides, such as breakfast times, Wi-Fi details, check-out instructions, facilities, services and local recommendations.
Do guests need to download an app?
No. Guests access the digital portal by scanning the hotel's QR code and opening it in their browser. A guest account or app download is not required.
HOTELWHISPER
Make your hotel easier to reach, at any hour.
Give guests a clearer way to get information and give your team a more organised way to handle requests. Explore HotelWhisper for your property.